Personal Safety Tips from Victoria Police

The information on this page is provided by Victoria Police.


As part of the 2022 Winter Safety Campaign, we partnered with Victoria Police to run a Personal Safety webinar to provide you with important tips to protect yourself and your vehicle while you’re on the road.

Take a look at some key learnings below shared by Leading Senior Constable, Janie Lambert, to help keep you and your vehicle safe when you’re out delivering orders:

Be aware of your surroundings

Whether you are travelling to or around the city, in shops and lanes, or on public transport, always ensure you remain aware of your surroundings for the safety of yourself and your vehicle.

Preventing thefts

Most thefts in public occur when your valuables are clearly visible and you are distracted or leave your possessions unattended. Attractive items for thieves include money, wallets, handbags, and valuable electronics such as phones, laptops and tablets.

To prevent theft, remember to:

  • keep one ear free if you are using headphones when walking
  • be alert and aware of people who appear suspicious
  • only take the valuables you need for the occasion
  • keep hold of your valuables at all times and never leave them unattended
  • keep bags facing away from passing traffic
  • ensure bags and valuables are never left on adjacent seats

Protective behaviours

  • Be aware, but don’t stare
  • If confronted, draw attention to the situation
  • Don’t isolate yourself - choose appropriate locations (move into shops/shopping centres if needed)
  • If alone on public transport, sit close to the driver’s cabin or emergency assistance buttons
  • Use ‘positive’ body language and an assertive voice
  • Stay in your group

Responding to aggressive people

  • Keep your distance from the other person and wait for them to run out of steam
  • Listen to what the other person is saying - rephrase it into a more acceptable comment and reflect it back
  • Ensure your tone of voice is not threatening to the other person
  • Ask open questions and give them a chance to say what they are thinking (where appropriate)
  • Have an escape plan or places to go for help
  • Avoid the use of force if possible
  • Call ‘000’ for immediate police assistance

Road rage

  • If you are being followed, find a place where you can get help or attract attention (e.g. a police station, convenience store or service station)
  • Try to obtain the registration number or description of the vehicle - if possible, give a description of the driver as well
  • Attract attention by using your horn to alert others that you are in danger
  • Report the matter to the police by calling ‘000’ for immediate police assistance - you can also call Crime stoppers on 1800 333 000 anonymously and it will be followed up by police

Fatigue management

Fatigue is extreme tiredness brought about by not enough rest over a period of time resulting from mental/physical exertion or illness.

Ideally, each individual needs between seven and eight hours of good quality sleep each night - those with less are more inclined to build up sleep debt or sleep deficit.

At worst, drivers with sleep debt risk nodding off and fatigue can impair reaction time and decision-making when behind the wheel. This increases the risk of being involved in an accident.

Young drivers, shift workers (including heavy vehicle drivers), and drivers with sleep disorders have the highest risk of being involved in a fatigue-related accident.

What to do if your vehicle breaks down

  • Try to walk your vehicle to a well-lit area and secure it off the road
  • If you carry a motorcycle lock, use this to secure your motorcycle
  • Call for help through road assistance or contact Rider Support through the Deliveroo app
  • Wait for assistance to arrive in a safe place
  • Use the Flare app to alert other riders nearby in the event of a breakdown
  • Always wear bright and reflective clothing so you can be seen if you find yourself in a dangerous situation
  • Have your vehicle regularly serviced as a preventative measure to reduce breakdowns