Live order issues

If you come across an issue while you’re out delivering an order, for example if you cannot locate a customer or a restaurant has run out of an item when you go to collect the order, you can get in touch with our Live Support team:

• Use use the chat function in your Rider App - it’s available in the menu section any time you are online
• Call +61 (0)2 8320 8541 and choose option 1 to talk to a team member

Other questions

For questions or information about your rider account, invoices, app updates, or to share feedback, you can get in touch with our Rider Support team:  

• Send us an email by clicking the 'Contact us' button below
• Request a callback from a member of the Australian team (temporarily unavailable)