Deliveroo Australia Rider Support

Kit Change topic

How can I get new rider kit or replace old/broken items?

You can request a new kit at any time by filling out the Kit Request Form.

We will replace any damaged or worn-out kit items for free. Once you have filled out the form we will review your request and post the new kit straight to your house.

Here are the kit items we can replace for free:


  • Driver Jacket
  • Thermal Bag Small
  • Front Load Backpack


  • Thermal bag small
  • Driver Jacket
  • Front Load Backpack


  • Thermal Bag Small
  • Thermal Bag Large

We also have additional items, like waterproof pants, available to purchase via the Rider Kit Store.

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