When you first onboard with Deliveroo we'll send you some items without charge, and we'll also replace these for free if they become worn out or damaged. You can request replacement kit here.
You do not need to use the items we send to you at onboarding, it’s up to you what kit you choose to use when you complete deliveries but it’s important that it meets our food and road safety guidelines and is compliant with all road rules in your state.
Reflective jackets should be bright with incorporated retroreflective material, or separate retro reflective elements, such as armbands or sleeves, to outline the shape of and movement of your body.
Thermal bags should be foil-lined, clean and hygienic with at least 1cm of insulating material to keep food warm as you deliver and be sealed with a zip. This bag should be at least 35cm x 26cm x 35cm.
Backpacks/Cargo boxes should be durable, foil-lined, clean and hygienic with at least 1cm of insulating material with a secure closing mechanism. The external reflective elements should ensure that it is visible to all road users at all times when on the road.